FAQ Mobile Banking (English)
How can I activate my Mobile Banking?
What do I need in order to use Mobile Banking?
How can I log into Mobile Banking?
How can I log into my Mobile Banking for the first time?
Where can I find my user code?
How can I change the profile code of my Mobile Banking?
I have entered 7 incorrect profile codes, and ‘blocked profile code’ is displayed. What should I do?
What happens if my device switches off during a Mobile Banking bank transfer?
Which account numbers are visible in Mobile Banking?
Can I use Mobile Banking on multiple mobile devices?
Can multiple users log into Mobile Banking with the same mobile device?
How can I activate my Mobile Banking?
Log-in to your Online Banking, and navigate to Management. Once there, ensure that your Mobile Banking is enabled.
Then use your smartphone/tablet to go to the Apple store (for iPhone, iPad…), Google play (for Android) or Microsoft Store (for Windows 10, Windows Phone 8.1 and earlier), and download the Nagelmackers Mobile Banking application.
When the application has been downloaded, enter the identification details specific to the device on which you have activated your Mobile Banking.
The identification details are:
- your bank card number or user code (which you use to log into Online Banking);
- the name of the device;
- a unique 6-digit profile code that you create for connecting to Mobile Banking with this particular device.
To finalise the activation, you now need to carry out an electronic signature in your Mobile Banking using the card reader and your bank card.
What do I need in order to use Mobile Banking?
An active subscription to Nagelmackers Online Banking and a smartphone/tablet running on the iOS or Android operating system.
How can I log into Mobile Banking?
You can log-in by selecting your (pre-established) profile, and then entering the profile code you created during the activation process. Be therefore sure to activate your Mobile Banking in advance via your Online Banking.
How can I log into my Mobile Banking for the first time?
When the application has downloaded, enter the identification details specific to the device on which you activated your Mobile Banking.
These details are:
- your bank card number or user code (which you use to log into Online Banking);
- the name of the device;
- a unique 6-digit profile code that you create for connecting to Mobile Banking with this particular device.
To finalise the activation, you now need to carry out an electronic signature in your Mobile Banking using the card reader and your bank card.
Where can I find my user code?
If you don’t know your user code, you can also use your bank card number to log in.
How can I change the profile code of my Mobile Banking?
You can modify the specific profile code you use to log into Mobile Banking using:
- Online Banking > Management >My Mobile Banking > My mobile devices;
- directly in the Mobile Banking application under Plus.
I have entered 7 incorrect profile codes, and ‘blocked profile code’ is displayed. What should I do?
This means that your device is blocked, not your card. Unblock your device using Online Banking> Management > My Mobile Banking > My mobile devices.
What happens if my device switches off during a Mobile Banking bank transfer?
You can view the transfer you have made in Accounts > Transactions in progress.
What happens if my device switches off while I am carrying out a bank transfer in the Mobile Banking application?
The transfer is not actually sent for execution until the message ‘Transfer sent’ appears. To verify whether a transfer has been encoded or not, you can consult Transactions under Accounts.
Which account numbers are visible in Mobile Banking?
Your accounts are already visible in your Mobile Banking from the start. You may choose whether or not your accounts are visible using your Online banking > Management > My Mobile Banking > My visibility.
Can I use Mobile Banking on multiple mobile devices?
Yes. You will find the list of devices on which Mobile Banking is activated in Online Banking > Management > My Mobile Banking > My mobile devices.
Can multiple users log into Mobile Banking with the same mobile device?
Yes, the Mobile Banking application installed on a device enables multiple users to log-in. The new user must first create a New profile in the application.
What should I do if I lose my smartphone or tablet?
In this case, we recommend that you block your device using Online Banking > Management > My Mobile Banking > My mobile devices.
What should I do if I sell my smartphone or tablet?
It’s best to uninstall the application from your device, even if another user will not be able to use the application without knowing the profile code, or without going through the activation process via Online Banking.